Comments for Jame Ervin's @ Work http://jameane.wordpress.com Where Jame Ervin shares her work and thoughts on how work works Fri, 04 Sep 2009 12:13:44 +0000 http://wordpress.com/ hourly 1 Comment on How to lose a customer (or a few) in 3 easy steps by anonymous http://jameane.wordpress.com/2009/08/14/how-to-lose-a-customer-or-a-few-in-3-easy-steps/#comment-322 anonymous Fri, 04 Sep 2009 12:13:44 +0000 http://jameane.wordpress.com/?p=566#comment-322 Too little too late I think. Not at all personally, I'm sure you mean well, but it's pretty obvious whoever was on the phone should have had the same customer oriented approach to conflict resolution as you Brad, the first time. Good luck with damage control... Too little too late I think. Not at all personally, I’m sure you mean well, but it’s pretty obvious whoever was on the phone should have had the same customer oriented approach to conflict resolution as you Brad, the first time. Good luck with damage control…

]]> Comment on How to lose business and friends, brought to you by Sys-Con Media by Tony K. http://jameane.wordpress.com/2009/01/28/how-to-lose-business-and-friends-brought-to-you-by-sys-con-media/#comment-321 Tony K. Wed, 26 Aug 2009 00:36:32 +0000 http://jameane.wordpress.com/?p=346#comment-321 Folks, you really don't want to associate with Sys-Con Media or any of the many affiliated publications/companies owned by Mr. Fuad Kircaali. He basically runs a rip-off operation preying on bloggers and freelance writers: http://aralbalkan.com/2284 http://forums.writersweekly.com/viewtopic.php?p=61334 http://www.bit-101.com/blog/?p=2013 http://www.ripoffreport.com/Sys-Con-Media-Kircaali-Media-Internation/Book-Magazine-Publis/Sys-Con-Media-Kircaali-Media-X4999.htm And to top it off, one of his publications was responsible for the infamous "stalker" smear article about Pamela Jones written by Maureen O'Gara (apparently one of the few writers whom Mr. Kircaali has actually paid for their work): http://www.freesoftwaremagazine.com/articles/kircaali_interview You know, the "Con" in "Sys-Con" is pretty appropriate, considering this outfits' activities. Folks, you really don’t want to associate with Sys-Con Media or any of the many affiliated publications/companies owned by Mr. Fuad Kircaali. He basically runs a rip-off operation preying on bloggers and freelance writers:

http://aralbalkan.com/2284

http://forums.writersweekly.com/viewtopic.php?p=61334

http://www.bit-101.com/blog/?p=2013

http://www.ripoffreport.com/Sys-Con-Media-Kircaali-Media-Internation/Book-Magazine-Publis/Sys-Con-Media-Kircaali-Media-X4999.htm

And to top it off, one of his publications was responsible for the infamous “stalker” smear article about Pamela Jones written by Maureen O’Gara (apparently one of the few writers whom Mr. Kircaali has actually paid for their work):

http://www.freesoftwaremagazine.com/articles/kircaali_interview

You know, the “Con” in “Sys-Con” is pretty appropriate, considering this outfits’ activities.

]]> Comment on How to lose business and friends, brought to you by Sys-Con Media by John C. http://jameane.wordpress.com/2009/01/28/how-to-lose-business-and-friends-brought-to-you-by-sys-con-media/#comment-320 John C. Tue, 25 Aug 2009 18:44:28 +0000 http://jameane.wordpress.com/?p=346#comment-320 This is astoundingly bad form. As unpleasant as it can to read an email from a truly informed, honest person giving clear feedback and examples for improvement (and opting out)... It's a BUSINESS & LEADERSHIP 101 lesson that precisely these bits of feedback are often the most valuable. And how they are handled reveal quite a lot about the culture of the organization. Epic fail. Next. This is astoundingly bad form. As unpleasant as it can to read an email from a truly informed, honest person giving clear feedback and examples for improvement (and opting out)… It’s a BUSINESS & LEADERSHIP 101 lesson that precisely these bits of feedback are often the most valuable. And how they are handled reveal quite a lot about the culture of the organization.

Epic fail. Next.

]]> Comment on How to lose a customer (or a few) in 3 easy steps by Maria Pergolino http://jameane.wordpress.com/2009/08/14/how-to-lose-a-customer-or-a-few-in-3-easy-steps/#comment-319 Maria Pergolino Tue, 18 Aug 2009 00:13:40 +0000 http://jameane.wordpress.com/?p=566#comment-319 I could feel your friend's frustration as I read this post, as I think we all have gone through situations like this. I think we see one common theme through all of this- poor customer service. In the first case they were friendly but didn't provide good/accurate service, in the 2nd case they were unfriendly, and didn't help correct the previous situation, in the final call they were the same. And this poor customer service is why we see sites like http://www.ihatedell.net. I understand when a company doesn't want to give extra discounts, benefits, etc, but they wouldn't have had to if they gave proper service. If they save money by having horrible service they should be willing to pass on a portion of those savings to unsatisfied customers. When they receive the battery I would dispute the charge with my credit card, since he did not get what he was expecting for the price (a battery delivered in one day). I could feel your friend’s frustration as I read this post, as I think we all have gone through situations like this.

I think we see one common theme through all of this- poor customer service. In the first case they were friendly but didn’t provide good/accurate service, in the 2nd case they were unfriendly, and didn’t help correct the previous situation, in the final call they were the same. And this poor customer service is why we see sites like http://www.ihatedell.net.

I understand when a company doesn’t want to give extra discounts, benefits, etc, but they wouldn’t have had to if they gave proper service. If they save money by having horrible service they should be willing to pass on a portion of those savings to unsatisfied customers.

When they receive the battery I would dispute the charge with my credit card, since he did not get what he was expecting for the price (a battery delivered in one day).

]]> Comment on How to lose a customer (or a few) in 3 easy steps by Brad L http://jameane.wordpress.com/2009/08/14/how-to-lose-a-customer-or-a-few-in-3-easy-steps/#comment-318 Brad L Mon, 17 Aug 2009 13:46:36 +0000 http://jameane.wordpress.com/?p=566#comment-318 I work for Dell and would like to help your coworker get this resolved. Please contact me back directly at my email address and I will help in any way I can. Brad L Community Liaison I work for Dell and would like to help your coworker get this resolved. Please contact me back directly at my email address and I will help in any way I can.

Brad L
Community Liaison

]]> Comment on How to lose a customer (or a few) in 3 easy steps by Shonal Narayan http://jameane.wordpress.com/2009/08/14/how-to-lose-a-customer-or-a-few-in-3-easy-steps/#comment-317 Shonal Narayan Fri, 14 Aug 2009 18:34:55 +0000 http://jameane.wordpress.com/?p=566#comment-317 I can only imagine the responses on the customer satisfaction survey. I can only imagine the responses on the customer satisfaction survey.

]]> Comment on 400% increase in landing page conversions with blogging + social networks by Social Media for B2B Lead Generation | LeadSloth on Demand Generation http://jameane.wordpress.com/2009/04/17/increase-conversions-with-blogging-social-networks/#comment-315 Social Media for B2B Lead Generation | LeadSloth on Demand Generation Thu, 30 Jul 2009 01:33:48 +0000 http://jameane.wordpress.com/?p=497#comment-315 [...] July 16th, 2009 | Social Media | Jep Castelein Earlier this year Jame-Ane Ervin wrote a great post about the results of promoting her webinar via Social Media. She got a 400% increase in leads! Now [...] [...] July 16th, 2009 | Social Media | Jep Castelein Earlier this year Jame-Ane Ervin wrote a great post about the results of promoting her webinar via Social Media. She got a 400% increase in leads! Now [...]

]]> Comment on Lying on LinkedIn: Comedy or Career Suicide? by lesleyharrison http://jameane.wordpress.com/2009/04/08/lying-on-linkedin-comedy-or-career-suicide/#comment-314 lesleyharrison Wed, 29 Jul 2009 17:19:07 +0000 http://jameane.wordpress.com/?p=459#comment-314 I reported the fake profile to LinkedIn, and they responded about a week later to say that it had been removed. Unfortunately that's all they've said. I would have loved to have known who was behind the profile. I kept an eye on it while it was still on the site, and the person in question joined a few groups related to the industry, but never made any connections. It's good that LinkedIn got rid of it, but I wonder how much damage someone malicious (as opposed to just plain strange) could do if they kept a fake profile for a full week and made use of it. I reported the fake profile to LinkedIn, and they responded about a week later to say that it had been removed. Unfortunately that’s all they’ve said. I would have loved to have known who was behind the profile. I kept an eye on it while it was still on the site, and the person in question joined a few groups related to the industry, but never made any connections.

It’s good that LinkedIn got rid of it, but I wonder how much damage someone malicious (as opposed to just plain strange) could do if they kept a fake profile for a full week and made use of it.

]]> Comment on Lying on LinkedIn: Comedy or Career Suicide? by Jame-Ane Ervin http://jameane.wordpress.com/2009/04/08/lying-on-linkedin-comedy-or-career-suicide/#comment-313 Jame-Ane Ervin Thu, 16 Jul 2009 19:55:27 +0000 http://jameane.wordpress.com/?p=459#comment-313 Pretty ridiculous. I just wonder what happens when these liars get caught. Your case is just plain silly. Pretty ridiculous. I just wonder what happens when these liars get caught. Your case is just plain silly.

]]> Comment on Lying on LinkedIn: Comedy or Career Suicide? by lesleyharrison http://jameane.wordpress.com/2009/04/08/lying-on-linkedin-comedy-or-career-suicide/#comment-312 lesleyharrison Thu, 16 Jul 2009 09:14:48 +0000 http://jameane.wordpress.com/?p=459#comment-312 I've just encountered my first LinkedIN liar - they claim to work for my company. The thing is, my company is a family business. There's precisely two 'staff' (one is me, the other is my husband). We have a handful of casual freelancers, but they're all really close friends. So, some guy from the other side of the country claiming to work for us stands out like a sore thumb. I can't comprehend why someone would even bother. Especially since they have no connections at the moment.... madness. I’ve just encountered my first LinkedIN liar – they claim to work for my company. The thing is, my company is a family business. There’s precisely two ’staff’ (one is me, the other is my husband). We have a handful of casual freelancers, but they’re all really close friends.

So, some guy from the other side of the country claiming to work for us stands out like a sore thumb. I can’t comprehend why someone would even bother. Especially since they have no connections at the moment…. madness.

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