Today’s post has a soundtrack. So I am one of those on the cusp Gen X/Gen Y people. What I hhave in common with Gen Y. I want feedback. And well expect feedback. Blogging is a great way to solicit feedback. You post, people comment.
So why is it so hard to get feedback from prospects on the sales process? I quiz my sales team all the time to find out what they are hearing in the field. Remarkably, only a handful of prospects ever explain why they went with another choice.
It might be too many dealings with old-school sales people. You know, the people who were offended you didn’t by from them. And they either come back with a counteroffer to address your concerns or decide to badmouth your choice and yell at you for choosing someone else.
Shoppers: I understand why you don’t necessarily want to give feedback to your salesperson, how would you feel comfortable providing feedback after the process? Are you invested enough to respond to a web survey? Would you really answer a phone call from customer service?
Do we need Yelp for B2B products?