Over the past few months I’ve noticed many of my doctors are trying to go online:
- Online Appointments
- Online Portals
Obviously this can be really expensive, time consuming and resource intensive. I switched to a new primary care physician. I wanted to make an appointment, and I sent an email.
The email auto-responder included links to her policies, pricing (co-pays, no co-pays…), hours. And even availability over the next 2-3 weeks: Mornings on Tuesday, Afternoons on Wednesday and so on. The response also of course let’s you know when they’ll respond to your request. But with a simple auto-responder and a couple of links, the family practice has practically created a self-service portal. You can reply with a preferred time for appointment, and her staff updates the auto-responder accordingly.
This is simple, effective and cheap. Win-win for everyone.