Easy and Smart Use of Auto-Responders

Standard

Over the past few months I’ve noticed many of my doctors are trying to go online:

  • Websites
  • Online Appointments
  • Online Portals

Obviously this can be really expensive, time consuming and resource intensive.  I switched to a new primary care physician.  I wanted to make an appointment, and I sent an email.

The email auto-responder included links to her policies, pricing (co-pays, no co-pays…), hours.  And even availability over the next 2-3 weeks:  Mornings on Tuesday, Afternoons on Wednesday and so on.  The response also of course let’s you know when they’ll respond to your request.  But with a simple auto-responder and a couple of links, the family practice has practically created a self-service portal.  You can reply with a preferred time for appointment, and her staff updates the auto-responder accordingly.

This is simple, effective and cheap.  Win-win for everyone.

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